Refund policy

Return and Exchange Policy:

Exchange Only: We understand that sometimes items may not fit as expected or meet your preferences. Therefore, we offer exchanges within 30 days of receiving your order. Unfortunately, we do not offer refunds.

Eligibility for Exchange: To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items, such as personalized or final sale items, may not be eligible for exchange.

How to Initiate an Exchange: To initiate an exchange, please contact our customer support team by phone: +1 450-654-1113 or lazonestyle148@gmail.com within 30 days of receiving your order. Our team will guide you through the exchange process and provide you with further instructions.

Return Shipping: Customers are responsible for the cost of return shipping for exchanges. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us immediately at +1 450-654-1113 with photos of the item and its packaging. We will work with you to resolve the issue as quickly as possible.

International Exchanges: Please note that international exchanges may take longer to process due to shipping times and customs regulations. We appreciate your patience and cooperation during this process.